What to expect when you book your car in Maitland Motors

What to expect when you book in Maitland Motors

Here at Maitland Motors, we strive to give all our customers the best service and garage experience possible. If you haven’t booked with us before, here’s a quick low down on what you can expect.

After you drop your car off, we’ll up on the ramp or if needs be, take it on a test drive. From here, we can diagnose any issues (noises, bangs, lights) or start further investigation for more in-depth work. If you’re a new customer or we haven’t seen your car in a while, we’ll also give your car a Free Vehicle Health Check as standard.

Next, if your car needs new parts to fix or repair the fault, it’ll only be quality and trusted parts, such as Pagid and Mann Filters. We find that using trusted parts helps keep your car running as best it can.
If any unforeseen repairs are spotted that may make the car dangerous, such as bald tyres, we will contact you to discuss and advise of any further costs involved. We would only go on to do additional repairs with your full permission, ensuring that you are fully aware of the work we are carrying.

From here, we crack on with the job. Repair times vary from job to job and car to car, and if for reasons, such as seized bolts or lost locking wheel nut keys, your job is going to overrun its expected time frames we’ll be sure to let you know. For really big jobs or in-depth investigations that may mean your car is with us for a few days, we do offer a courtesy car to help minimise the stress being without a car can cause.

Finally, we’ll take your car on one last test run before calling you with the good news. When you come to collect your car your invoice and any additional paperwork (new MOT certificate etc.) will be ready along with the car. Invoices can be paid over the phone, cash or card in our office, or via bank transfer. You’ll be back on the road again fully aware of the condition of your car and any advisories we’d recommend.

A few tips to keep in mind:
If you’re booked in for an MOT, have a backup plan in case it fails and MOT repairs are needed. Depending on the repairs and when we can get any parts needed, you may not get your car back the same day.
Let us know of any time scales you’d like your car back for, such as school pick up etc, so that we can work our diary around you.
Make sure your car has fuel in it so that we can carry out any test drives to diagnose issues or make sure your car is safe.

So, if like the sound of our service, why not book in for our free, no-obligation Health Check and try before you buy. Call the office on 01592 328848, or email us at maitlandmotors@gmail.com

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