Why we don’t fit parts supplied by customers

Maitland Motors: Why we don't fit parts supplied by customers

Sometimes after a quick look on online, it may be tempting to buy car parts yourself: they seem a lot cheaper compared to your local car garage. We understand that when there are other bills, priorities, etc to pay for the “savings” you are seemingly making may seem like a good idea. However, more often than not, this isn’t the case and is in actual fact false economy for you and your car.

As a garage we have a duty of care towards you and your car, and with parts supplied from online or elsewhere, we can’t guarantee the safety, integrity or any warranties that come with these parts. Often “cheap” parts are cheap for a reason; you get what you pay for. We feel that it isn’t worth the risk.

When we order OE quality parts from our known and trustworthy suppliers, we have confidence that it will be of a high standard that keeps you and your car safe. We know the guarantees that come with each part and if are faulty or malfunction, then we can get it replace quickly and efficiently at no extra cost to you. For example, the brake pads and discs we use from Pagid, come with a 25 month/ 25,o00 mile guarantee. If parts supplied by customers are faulty and fail, then unfortunately if there is no warranty, then it means paying for the part again.

With all our years of experience in the trade, we know which brands give you the best value for money meaning that you won’t need to replace more often than needs be. Cheaper parts often wear through sooner and you’ll find it’ll need replace again and again. This all adds up, and what did save you money to start with is now costing you extra.

There are times when sourcing second hand, or refurbished parts is the right thing to do to for your car (older, discontinued make/model), if you know what you are looking for. Our technicians ensure that the parts sourced are correct and up to the job to keep you on the road. We would never put our name to any part substandard.

We really do strive to give our customers the best service which is why we believe fitting parts we know, trust and that gives you good value for money, while keeping your car safe is so important to us.

If you have any questions or would like to know more, then just leave a comment below or call the office. We’re always happy to hear from you.

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