Maitland Motors, Here to Help

How we can help making maintaining your car easier

We understand here at Maitland Motors, that looking after your car can be an added hassle and stress. That’s why we’ve put in place a few processes to help make maintaining your car that little bit easier.

Payment Assist. Payment Assist is a easy way to spread the cost for your vehicle repair & maintenance bill. Payment is split over 4 monthly payments interest and fee free making any larger or unexpected repair bills a bit more manageable. For more details we have a recent post here. (T&Cs apply. Please let us know in advance of any works being carried out that you plan to pay via Payment Assist so we can get the process in place in time for collecting your car.)

Payment Assist with Maitland Motors
Spread the cost of your repair and maintenance bills with Payment Assist .

Courtesy Car. Sometimes its just not possible to be without your car what with work or school run commitments, especially if your car is in for a few days on big or unexpected repairs. Hiring our courtesy car can help at just £10 a day. (T&Cs apply, please ask for more details.)

Free Vehicle Health Check. Been a while since your car last saw a mechanic? Book in for a Free Vehicle Health Check where we’ll visually inspect the condition of your car, giving you peace of mind that its safe or making you aware of any repairs or issues.

A Free Vehicle Health Check will give you a no obligation overview of your car.

Pick Up & Drop Off Service. We offer a limited Pick Up and Drop Off Service where we come collect your vehicle from your home or place of work in the morning for repairs or services in the workshop, then drop it back with you the evening works have been completed. Saving you having to arrange getting your car to us and getting home again. (Due to the pandemic we unfortunately don’t have a waiting area for customers.)

Good Quality OE Parts and Oil. We believe prevention is better that cure here at Maitland Motors, and a big part of that is using good quality parts and oil. They will last you longer, perform better and often come with good guarantees, giving you better value for money. After years or experience in the trade, we use trusted brands such as Mann Filters, Pagid brakes, Varta Batteries and Forte engine treatments. Not to forget we are Pagid/IMI Professional Braking Specialist.

Proud to fit Pagid here at Maitland Motors
Pagid brakes come with a 25 months/ 25 thousand mile guarantee which many other manufactures don’t.

MOT Text Reminder. MOTs can be easy to forget, especially since the DVLA stopped sending reminders. Sign up to our text reminder service where we’ll remind you to get booked in and avoid missing your due date. We only need your reg and mobile number to set this up.

We hope that your experience here at Maitland Motors is as smooth and hassle free as possible but if there is anything further you feel we could put in place, then please just let us know. Customer feedback is really useful in helping us grow and improve our service. If you’d like to book in and use any of the services above, call our office, email us or leave a message below.

5 reasons to book your car into Maitland Motors

At Maitland Motors, we are commit to proving wrong the poor reputation that the auto repair industry has. Below are reasons why you can trust that your car is in good hands with Ross and our team.

  1. Highly rated and recommended. We have many fantastic customer reviews where you can see for yourself what our customers think of us. Being members of the Good Garage Scheme, we have been awarded feedback of the week twice and are highly rated on both Facebook and Google. Most people come to us after being recommended by friends or family, which to us, is the highest form of good feedback when someone outside the garage gives us their recommendation.
  2. Try before you buy. We offer a, no obligation, Free Vehicle Health Check where you can try before you buy. This is when we get your car up on a ramp and visually inspect it for any obvious maintenance, repairs or issues. This gives you the chance to come meet us, see where the garage is and ask any questions you might have. When it comes to the bill, all our estimates and invoices come broken down so you know exactly what you are paying for. If your car is booked in with us and any additional work is needed or the job is going to cost more than previously advised we will seek out your authority before going ahead, giving you a full breakdown of what’s involved, the benefits and costs. We aim to be open and honest when it comes to pricing and charging our work.
  3. Experience and knowledge. With over 21 years of experience in the trade, Ross is very knowledgeable when it comes to looking after your car. His CV includes working with the big dealers to independent garages giving him in-depth and various experience of the industry. He also qualified at the top of his class winning apprentice of the year with Fife College and is still very aware that educating himself is key to improving our customer service. In an industry that is rapidly changing Ross is still going on training courses to help keep up with the advancing technologies, repair procedures and innovating tools. Alongside Ross, the Maitland Motors team is very hardworking and committed to repairing your car to a high standard with our very talented technician Dale and our up and coming apprentice, Saun. Maitland Motors itself is fast approaching 5 years in business growing from a 1 ramp unit to a much bigger workshop with 3 members of staff in that time. We have lots of exciting plans for the future to help offer our customers an even better, productive, and modern service.
  4. We only fit OE quality parts. We feel very strongly about using good OE quality parts. When it comes to cars prevention is better than cure and by using quality parts over cheaper ones, you’ll find you’re replacing the same parts less often. They often come with better guarantees and are more reliable. We are proud to be a Pagid/IMI Professionally Accredited Brake Specialist (who offer a 25 months/ 25,000 mile guarantee on their pads and discs) and are also proud to use brands such as Mann, Shell and Forte.
  5. We are here to help you. Which is why we offer a limited pick up and drop off service from your home or place of work. Spread the cost of your bill, fee and interest free with payment plans from Payment Assist. We also offer a Maitland Motors courtesy car which you can rent from a few hours to a few days to help you go about your daily life while your car is in with us. Call the office for more details.

If you have any questions about booking in and how we can help look after your car, DM us, leave a comment below or call Christine in the office.

Why we don’t fit parts supplied by customers

Sometimes after a quick look on online, it may be tempting to buy car parts yourself: they seem a lot cheaper compared to your local car garage. We understand that when there are other bills, priorities, etc to pay for the “savings” you are seemingly making may seem like a good idea. However, more often than not, this isn’t the case and is in actual fact false economy for you and your car.

As a garage we have a duty of care towards you and your car, and with parts supplied from online or elsewhere, we can’t guarantee the safety, integrity or any warranties that come with these parts. Often “cheap” parts are cheap for a reason; you get what you pay for. We feel that it isn’t worth the risk.

When we order OE quality parts from our known and trustworthy suppliers, we have confidence that it will be of a high standard that keeps you and your car safe. We know the guarantees that come with each part and if are faulty or malfunction, then we can get it replace quickly and efficiently at no extra cost to you. For example, the brake pads and discs we use from Pagid, come with a 25 month/ 25,o00 mile guarantee. If parts supplied by customers are faulty and fail, then unfortunately if there is no warranty, then it means paying for the part again.

With all our years of experience in the trade, we know which brands give you the best value for money meaning that you won’t need to replace more often than needs be. Cheaper parts often wear through sooner and you’ll find it’ll need replace again and again. This all adds up, and what did save you money to start with is now costing you extra.

There are times when sourcing second hand, or refurbished parts is the right thing to do to for your car (older, discontinued make/model), if you know what you are looking for. Our technicians ensure that the parts sourced are correct and up to the job to keep you on the road. We would never put our name to any part substandard.

We really do strive to give our customers the best service which is why we believe fitting parts we know, trust and that gives you good value for money, while keeping your car safe is so important to us.

If you have any questions or would like to know more, then just leave a comment below or call the office. We’re always happy to hear from you.

Why we always fit OE Quality parts

Here at Maitland Motors, with over 20 years experience in the trade, we’ve worked on many a car and fitted many different types of parts of varying quality. With this knowledge and experience behind us, we strongly believe that fitting OE Quality parts is better for you and your car.

Maitland Motors, proud to always fit OE Quality Parts.

Yes, you can get cheaper parts out there, but they are cheap for a reason and you’ll find you’ll be replacing them a lot sooner than you’d expect. OE (Original Equipment) Quality parts match or can actually exceed the quality of the part fitted by the manufacturer when the car was new. Fitting these parts do not invalidate the vehicle’s warranty, when cheaper parts can. Over time they give you much better value for money and help your car to run at its best.

We are proud to fit OE Quality parts from brands such as Pagid, Mann Filters, Varta Batteries, Forte and Shell Oil to name but a few. These companies are industry recognised as leading manufactures up there with the best of the best.

New Pagid brake pads and discs being fitted. Pagid brake discs and pads are guaranteed for 25 months or 25,ooo miles, whichever comes first.

Here’s a few more reasons why we believe OE Quality parts are best for our customers;

  • OE Quality parts are more rigorously tested making them safer for you and your passengers.
  • Better products that matches the quality and reliability of the original parts at new.
  • These manufactures spend more time and money on product development compared to the cheaper brands ensuring the highest quality of parts is achieved.
  • They have longer life spans than cheaper products meaning less replacing; great for if you do a lot of miles.
  • Less risk of these parts not fitting correctly, not performing correctly or more worrying, failing.

We believe our customers and their cars deserve the best, which is why on each and every job booked into Maitland Motors we only use OE Quality parts, ensuring good value for money and peace of mind that the parts we fit adhere to the highest of standards in the automotive industry. As always, if you have any questions about OE Quality parts and how they can help you and your car then just leave a comment below or phone the office.