December Training for Maitland Motors

Last week Ross travelled down to Newcastle to undertake training with automotive industry expect, Andy Savva, The Garage Inspector. This was a brilliant opportunity for inspiration, support and more importantly, advice on how we can improve our service and the garage.

Ross on training with Addy Savva
Ross getting a selfie with Addy Savva

The two day course was jammed packed with info from a fellow technician who’s been in Ross shoes, starting and running his own successful independent car garage from starch . Ross came back to the workshop buzzing and bursting with ideas that, once implemented, will streamline our service, improve garage efficiency and give you a much more professional experience with Maitland Motors.

Ross’ 3 top take aways from the course were:

  • Communication is key. From initial booking in with us gaining as much information as possible from you, to then relaying it to Dale and Saun in the workshop, to contacting our valued customers with updates, prices and managing expectations.
  • Knowing our strengths and weakness. So that on the rare occasion that a car requires knowledge or tools we don’t process, recommending other trusted members of trade who can get the job done quicker.
  • Customers are the most valuable part of the our business, without there’d be no Maitland Motors and is why we want to better our self and offerings.

Well done Ross on gaining 4 new certificates including, Effective Leadership & Quality Management Essentials, Financial Understanding Essentials for the Garage Business, Marketing Essentials for the Garage Business and Customer Excellence & Reception Management Essentials.

We strive to offer excellent customer service and feel it helps to sets us apart from other small, independent garages. Watch this space for loads improvements coming in time for 2021.

If you have any questions and would like to know more about how Maitland Motors can help you and your vehicle, call the office or leave a comment below.

Top of the Class for Maitland Motors

We’ve had a very busy and exciting few weeks here at Maitland Motors.

Alongside looking after your cars, Ross spent a couple of days training with the one and only The Garage Inspector, Andy Savva. Christine from our office has also been back in the classroom starting her PDA in Book-keeping and Dale our technician was pleased to receive his certificate for his Air-Con course he did a few months ago. All this learning and development will only have a positive knock on affect on your experience here at Maitland Motors.

Ross and Dale. Dale having received his certificate for an Air Con course he passed a few months ago. Well done Dale!!
Ross and Dale. Dale having received his certificate for an Air Con course he passed a few months ago. Well done Dale!!

Its a legal requirement for a technician to have this certificate to carry out Air-Con services and handle (potentially dangerous in the wrong hands) air con refrigerant. Dale is now safe and legal to do so keeping him, our team and our customers safe.

Ross had a brilliant couple of days with Andy Savva on the Marketing Essentials for the Garage Business and the Financial Understanding Essentials for the Garage Business courses. Ross came back to the workshop full of new ideas on how we can improve our services and continue on building our reputation as being a friendly and approachable garage. We’re already putting some exciting changes into place, so watch this space.

Well done Ross, another certificate to add to the collection.

In an industry that is rapidly changing, it is so important to keep up to date with new developments and the ways in which cars are being repaired\ maintained. More and more technology is playing a bigger part in workshops and the only way to keep up is by investing in training and our future. Things are very different from when Ross was an apprentice… This is why we are so keen to keep learning, developing and improving as much as we can with the aim of repairing our customer’s cars as efficiently and accurately as possible.

As always, if you have any questions or would like to know more about Maitland Motors and how we can help look after your car, just leave is a comment below.