Maitland Motors, Here to Help

How we can help making maintaining your car easier

We understand here at Maitland Motors, that looking after your car can be an added hassle and stress. That’s why we’ve put in place a few processes to help make maintaining your car that little bit easier.

Payment Assist. Payment Assist is a easy way to spread the cost for your vehicle repair & maintenance bill. Payment is split over 4 monthly payments interest and fee free making any larger or unexpected repair bills a bit more manageable. For more details we have a recent post here. (T&Cs apply. Please let us know in advance of any works being carried out that you plan to pay via Payment Assist so we can get the process in place in time for collecting your car.)

Payment Assist with Maitland Motors
Spread the cost of your repair and maintenance bills with Payment Assist .

Courtesy Car. Sometimes its just not possible to be without your car what with work or school run commitments, especially if your car is in for a few days on big or unexpected repairs. Hiring our courtesy car can help at just £10 a day. (T&Cs apply, please ask for more details.)

Free Vehicle Health Check. Been a while since your car last saw a mechanic? Book in for a Free Vehicle Health Check where we’ll visually inspect the condition of your car, giving you peace of mind that its safe or making you aware of any repairs or issues.

A Free Vehicle Health Check will give you a no obligation overview of your car.

Pick Up & Drop Off Service. We offer a limited Pick Up and Drop Off Service where we come collect your vehicle from your home or place of work in the morning for repairs or services in the workshop, then drop it back with you the evening works have been completed. Saving you having to arrange getting your car to us and getting home again. (Due to the pandemic we unfortunately don’t have a waiting area for customers.)

Good Quality OE Parts and Oil. We believe prevention is better that cure here at Maitland Motors, and a big part of that is using good quality parts and oil. They will last you longer, perform better and often come with good guarantees, giving you better value for money. After years or experience in the trade, we use trusted brands such as Mann Filters, Pagid brakes, Varta Batteries and Forte engine treatments. Not to forget we are Pagid/IMI Professional Braking Specialist.

Proud to fit Pagid here at Maitland Motors
Pagid brakes come with a 25 months/ 25 thousand mile guarantee which many other manufactures don’t.

MOT Text Reminder. MOTs can be easy to forget, especially since the DVLA stopped sending reminders. Sign up to our text reminder service where we’ll remind you to get booked in and avoid missing your due date. We only need your reg and mobile number to set this up.

We hope that your experience here at Maitland Motors is as smooth and hassle free as possible but if there is anything further you feel we could put in place, then please just let us know. Customer feedback is really useful in helping us grow and improve our service. If you’d like to book in and use any of the services above, call our office, email us or leave a message below.

Happy 5th Birthday Maitland Motors

We celebrate 5 years after we first we opened our workshop doors.

With lockdowns, a worldwide pandemic and a busy workshop we unfortunately let our 5th birthday pass us by without any celebration, so this post is very much long over due. Maitland Motors has been in business for 5 years! Going from just Ross, his tools and a ramp, to a small team behind him, a bigger premises and still growing all the time.

Happy 5th birthday Maitland Motors
Becoming apart of the Good Garage Scheme, just one of our achievements over the past 5 years.

Ross started the business on a mission to deliver a great service at affordable prices while being an open, honest and reliable mechanic. (Something in an industry with a poor reputation, is already an uphill battle.) After years of working for others, from independent garages to the big dealerships, Ross was able to take what he learnt and focus on what he felt made a good garage. Such as always using good, quality parts and processes which make the time with your car efficient and productive. Likewise, being your own boss means that aspects you don’t like or agree with, you can leave behind.

Maitland Motors’ 1st home and where it all started 5 years ago.

Of course, no business would be a business without its customers, so we would like to say a massive thank you to all our customers and supporters who have helped us grow and get to our 5th birthday. A lot of whom have been bringing their cars to us since the early days and for that we are very grateful. Especially over this past year which has been full of so much uncertainty for all small and independent business we have still been able to keep our doors open and fill our diary thanks to you guys.

Our current 3 ramped premises on Manse Lane, Burntisland.

Maitland Motors has come such a long way over the past 5 years and we have lots of exciting plans in pipeline to help make your experience with us even better.

To book in for all your car care needs and repairs, call the office on 01592 328848, email us at maitlandmotors@gmail.co.uk or leave a comment below and we’ll get back to you asap.

Festive Opening Hours for Maitland Motors

We are taking some much deserved time off over the coming weeks to relax and spend with our families. You can see our opening hours below. We’d also like to wish our fantastic customers and supporters a very Merry Christmas and hope its as festive as possible all things considered. We are already taking bookings for 2021, so if you’d like to make a booking for any of your vehicle needs call the office, leave a comment below or email us – maitlandmotors@gmail.com. Now, to eat, drink and be merry! Merry Christmas!

December Training for Maitland Motors

Last week Ross travelled down to Newcastle to undertake training with automotive industry expect, Andy Savva, The Garage Inspector. This was a brilliant opportunity for inspiration, support and more importantly, advice on how we can improve our service and the garage.

Ross on training with Addy Savva
Ross getting a selfie with Addy Savva

The two day course was jammed packed with info from a fellow technician who’s been in Ross shoes, starting and running his own successful independent car garage from starch . Ross came back to the workshop buzzing and bursting with ideas that, once implemented, will streamline our service, improve garage efficiency and give you a much more professional experience with Maitland Motors.

Ross’ 3 top take aways from the course were:

  • Communication is key. From initial booking in with us gaining as much information as possible from you, to then relaying it to Dale and Saun in the workshop, to contacting our valued customers with updates, prices and managing expectations.
  • Knowing our strengths and weakness. So that on the rare occasion that a car requires knowledge or tools we don’t process, recommending other trusted members of trade who can get the job done quicker.
  • Customers are the most valuable part of the our business, without there’d be no Maitland Motors and is why we want to better our self and offerings.

Well done Ross on gaining 4 new certificates including, Effective Leadership & Quality Management Essentials, Financial Understanding Essentials for the Garage Business, Marketing Essentials for the Garage Business and Customer Excellence & Reception Management Essentials.

We strive to offer excellent customer service and feel it helps to sets us apart from other small, independent garages. Watch this space for loads improvements coming in time for 2021.

If you have any questions and would like to know more about how Maitland Motors can help you and your vehicle, call the office or leave a comment below.

5 reasons to book your car into Maitland Motors

At Maitland Motors, we are commit to proving wrong the poor reputation that the auto repair industry has. Below are reasons why you can trust that your car is in good hands with Ross and our team.

  1. Highly rated and recommended. We have many fantastic customer reviews where you can see for yourself what our customers think of us. Being members of the Good Garage Scheme, we have been awarded feedback of the week twice and are highly rated on both Facebook and Google. Most people come to us after being recommended by friends or family, which to us, is the highest form of good feedback when someone outside the garage gives us their recommendation.
  2. Try before you buy. We offer a, no obligation, Free Vehicle Health Check where you can try before you buy. This is when we get your car up on a ramp and visually inspect it for any obvious maintenance, repairs or issues. This gives you the chance to come meet us, see where the garage is and ask any questions you might have. When it comes to the bill, all our estimates and invoices come broken down so you know exactly what you are paying for. If your car is booked in with us and any additional work is needed or the job is going to cost more than previously advised we will seek out your authority before going ahead, giving you a full breakdown of what’s involved, the benefits and costs. We aim to be open and honest when it comes to pricing and charging our work.
  3. Experience and knowledge. With over 21 years of experience in the trade, Ross is very knowledgeable when it comes to looking after your car. His CV includes working with the big dealers to independent garages giving him in-depth and various experience of the industry. He also qualified at the top of his class winning apprentice of the year with Fife College and is still very aware that educating himself is key to improving our customer service. In an industry that is rapidly changing Ross is still going on training courses to help keep up with the advancing technologies, repair procedures and innovating tools. Alongside Ross, the Maitland Motors team is very hardworking and committed to repairing your car to a high standard with our very talented technician Dale and our up and coming apprentice, Saun. Maitland Motors itself is fast approaching 5 years in business growing from a 1 ramp unit to a much bigger workshop with 3 members of staff in that time. We have lots of exciting plans for the future to help offer our customers an even better, productive, and modern service.
  4. We only fit OE quality parts. We feel very strongly about using good OE quality parts. When it comes to cars prevention is better than cure and by using quality parts over cheaper ones, you’ll find you’re replacing the same parts less often. They often come with better guarantees and are more reliable. We are proud to be a Pagid/IMI Professionally Accredited Brake Specialist (who offer a 25 months/ 25,000 mile guarantee on their pads and discs) and are also proud to use brands such as Mann, Shell and Forte.
  5. We are here to help you. Which is why we offer a limited pick up and drop off service from your home or place of work. Spread the cost of your bill, fee and interest free with payment plans from Payment Assist. We also offer a Maitland Motors courtesy car which you can rent from a few hours to a few days to help you go about your daily life while your car is in with us. Call the office for more details.

If you have any questions about booking in and how we can help look after your car, DM us, leave a comment below or call Christine in the office.

What to expect when you book your car into Maitland Motors – Covid Update

If you’re new to Maitland Motors or haven’t been into us for while, this updated post will give you an idea as to what to expect when you book in with us. Especially as we’ve had to make some changes in the workshop due to Covid restrictions.

When you drop your car off, we now have a Key Drop Off Box where you can leave your keys securely at a safe space that adheres to social distancing. Its just at the office door on your right. We’ll then give them a quick wipe with antibac, label them, and store them in the office while not in use. (We’d really appreciate any large or bulky keyrings being removed as its one less thing to touch.) After you drop your car off, we’ll pop it up on the ramp to or if needs be, take it on a test drive. Our team will be wearing face masks, using seat covers, matts & gloves and wiping down any areas we’ve touched when we’re in your car. From here, we can start the work your car is booked in for, diagnose any issues (noises, bangs, lights) or start further investigation for more in-depth work. If you’re a new customer or we haven’t seen your car in a while, we’ll also give your car a Free Vehicle Health Check.

Key Drop Off Box to safety leave your keys with us.
The Key Drop Off Box is located at the office entrance to your right.

Next, if your car needs new parts to fix or repair the fault, we’ll only use quality and trusted parts, such as Pagid Brakes and Mann Filters. We find that using trusted manufactures helps to keep your car running as best it can. ( For safety and warranty reasons, we don not fit parts supplied by customers.)
If any unforeseen repairs are picked up that means the car is dangerous, such as bald tyres, we will contact you to discuss and advise of any further costs involved. We would only go ahead with additional repairs with your full permission, ensuring that you are fully aware of the work we are carrying out and the costs. You are under no obligation to go through with any works for what ever reason. We can only advise you on repairs, ultimately its your choice if you go ahead with any work.

Once given the go ahead, we will crack on with the job. Repair times vary from job to job and car to car, and if for reasons, such as seized bolts or lost locking wheel nut keys, your job is going to overrun its expected repair time we’ll be sure to let you know. For really big jobs or in-depth investigations that may mean your car is with us for a few days, we do offer a courtesy car (£10 per day) to help minimise the stress of being without a car can cause.

Ross under the bonnet.

Finally, we’ll take your car on one last test run before calling you when your car is ready collect. When you come in for your car, your invoice and any additional paperwork (new MOT certificate etc.) will be ready for you. Full payment is due at time of collection. Ways you can pay:

  • over the phone before you collect the car
  • cash or card in our office
  • Payment Assist (please let us know before hand if you are planning on paying via Payment Assist so we can get it in place in time for collection. Its a great way to spread the cost of your repairs, find out more here)
  • via bank transfer before you collect the car. Details are available on request.

You’ll be back on the road again fully aware of the condition of your car, the works carried out and any advisories we’d recommend. We can also keep the old parts to show you exactly why we’ve replaced them.

Additional Covid precautions: When in the office, you aren’t required to wear a facemask but if you have one we’d appreciate you wearing it. Our team will also be wearing them. We have loads on hand sanitiser available, you are more than welcome to use it. Please don’t come into the workshop. If the office is empty, just holler from the front door, we won’t be far. Unfortunately, customers are no longer able to wait for works being carried out in our office, but we do recommend the local cafes on Burntisland High Street. Thanks in advance for your understanding in helping us to keep you and our staff safe.

Points to keep in mind:
If you’re booked in for an MOT, have a backup plan in case it fails and MOT repairs are needed. Depending on the repairs and when we can get any parts needed, you may not get your car back the same day.
Let us know of any time scales you’d like your car back for, such as school pick up etc, so that we can work our diary around you.
Make sure your car has fuel in it so that we can carry out any test drives to diagnose issues or make sure your car is safe.

So, if like the sound of our service, why not book in for our free, no-obligation Health Check and try before you buy. Call the office on 01592 328848, or email us at maitlandmotors@gmail.com