Why book in with Maitland Motors?

Not just any old back street garage.

Here at Maitland Motors we understand why a new customer may be weary about bringing their vehicle to us, the trade has such a poor reputation which is ingrained by bad or unsatisfactory past experiences. We are dedicated to fight against this view of the trade by offering a great service at good prices by technicians you can trust. Here are a few examples of how we are actively putting you and your car first.

Approved by The Good Garage Scheme. The Good Garage Scheme aims to improve the standards of of the automotive industry with garages associated adhering to a 10 point code of conduct. We are very proud to have been in the top 5 of garages of the week three times and of the brilliant feedback our customers leave us through their feedback forms.

Ross proudly showing off out most recent Top 5 Feedback of the Week certificate from The Good Garage Scheme.

Pagid IMI Professionally Accredited Break Specialist. We are recognised by industry leaders in brakes as a specialist. Pagid brakes are OE quality, come with a 25 months/25Thousand mile guarantee and are great value for money. We only use good quality parts for all repairs.

Maitland Motors: Pagid/ IMI Professionally Accredited Brake Specialists.
Proud to fit the best for our customers.

Continual Training and Development. The industry is rapidly changing with new and exciting innovation. Our team is dedicated to keep up to date with these changes and implement them in our workshop and office, so training and development is a big part of this. Ross and Dale have been on a number of courses and are signed up for more. Christine has also been studying part time for her PDA in book-keeping and also has industry course to look forward shortly. Our apprentice, Saun is continuing to work hard towards becoming a fully qualified technician. This is defiantly a team effort that will mean that our customer experience is always improving with our growing knowledge base.

Happy 5th birthday Maitland Motors
Ross and the team here at Maitland Motors.

Brilliant Feedback across different platforms. You can read our feedback across Google, Facebook and The Good Garage Scheme. It always makes our day to hear that our customers have had a good experience with us.

Over 20 years of experience in the trade. Ross has been in the automotive trade since starting his apprenticeship back in 1999 and with that a whole wealth of experience and knowledge with many different makes and models of vehicles. He finished top of his class winning apprentice of the year and from there has worked in all shapes and sizes of garages, using his expertise to go on and open his own garage. Our mechanic Dale also has a vast knowledge of the industry, and like Ross is keen to keep moving with the times.

In our previous post, we share a few of the processes we have in place to help make booking in with us as stress and hassle free as possible. Such as a Free Vehicle Health Check and Payment Assist, click here for more details. We would love to welcome you and see for yourself just how dedicated we are to providing a great and trustworthy service.

If you have any questions or would like to know more about how we can help you and your vehicle, call our office, email us or leave a comment below.

Maitland Motors, Here to Help

How we can help making maintaining your car easier

We understand here at Maitland Motors, that looking after your car can be an added hassle and stress. That’s why we’ve put in place a few processes to help make maintaining your car that little bit easier.

Payment Assist. Payment Assist is a easy way to spread the cost for your vehicle repair & maintenance bill. Payment is split over 4 monthly payments interest and fee free making any larger or unexpected repair bills a bit more manageable. For more details we have a recent post here. (T&Cs apply. Please let us know in advance of any works being carried out that you plan to pay via Payment Assist so we can get the process in place in time for collecting your car.)

Payment Assist with Maitland Motors
Spread the cost of your repair and maintenance bills with Payment Assist .

Courtesy Car. Sometimes its just not possible to be without your car what with work or school run commitments, especially if your car is in for a few days on big or unexpected repairs. Hiring our courtesy car can help at just £10 a day. (T&Cs apply, please ask for more details.)

Free Vehicle Health Check. Been a while since your car last saw a mechanic? Book in for a Free Vehicle Health Check where we’ll visually inspect the condition of your car, giving you peace of mind that its safe or making you aware of any repairs or issues.

A Free Vehicle Health Check will give you a no obligation overview of your car.

Pick Up & Drop Off Service. We offer a limited Pick Up and Drop Off Service where we come collect your vehicle from your home or place of work in the morning for repairs or services in the workshop, then drop it back with you the evening works have been completed. Saving you having to arrange getting your car to us and getting home again. (Due to the pandemic we unfortunately don’t have a waiting area for customers.)

Good Quality OE Parts and Oil. We believe prevention is better that cure here at Maitland Motors, and a big part of that is using good quality parts and oil. They will last you longer, perform better and often come with good guarantees, giving you better value for money. After years or experience in the trade, we use trusted brands such as Mann Filters, Pagid brakes, Varta Batteries and Forte engine treatments. Not to forget we are Pagid/IMI Professional Braking Specialist.

Proud to fit Pagid here at Maitland Motors
Pagid brakes come with a 25 months/ 25 thousand mile guarantee which many other manufactures don’t.

MOT Text Reminder. MOTs can be easy to forget, especially since the DVLA stopped sending reminders. Sign up to our text reminder service where we’ll remind you to get booked in and avoid missing your due date. We only need your reg and mobile number to set this up.

We hope that your experience here at Maitland Motors is as smooth and hassle free as possible but if there is anything further you feel we could put in place, then please just let us know. Customer feedback is really useful in helping us grow and improve our service. If you’d like to book in and use any of the services above, call our office, email us or leave a message below.

Maitland Motor’s Top 5 Blog Posts

Our blog is one year old!! To celebrate, we thought it would be fun to look back and see which of our posts you liked the best. Here are our top 5 blog posts from the last year…

  1. #tipthursday – Check you Tyre Pressure Regularly. Why keeping your tyres pumped up to manufactures’ recommended PSI is important.
  2. #tipthursday – Check your Windows and Wipers Regularly. One we can all do at home, why keeping an eye on your windows and wipers will help staying safe on the roads.
  3. When should you visit Maitland Motors? A few scenarios when it would be beneficial to book your car in and get in checked.
  4. My MOT was due during the lockdown extension. What now? Advise on what to do if your MOT was due during lockdown 1 and was extended.
  5. Getting the best from your Suspension. How best to look after your suspension.

We hope you enjoy reading our blog and find it as a source of advice, hints and tips and more importantly an insight to behind the scenes of our garage. Being open and honest with our customers is very important to us and we feel that the more you know about car care and maintenance the better for every car that comes to us. That being said, there is always room for improvement, so is there anything you’d like to see more or less of on the blog? Do you have any car related questions that we could turn into a post? We’d love to hear your thoughts and ideas, just leave them in the comments below or send us an email.

Thanks to all our readers and customers who have taken the time to read our blog over the past year.

Festive Opening Hours for Maitland Motors

We are taking some much deserved time off over the coming weeks to relax and spend with our families. You can see our opening hours below. We’d also like to wish our fantastic customers and supporters a very Merry Christmas and hope its as festive as possible all things considered. We are already taking bookings for 2021, so if you’d like to make a booking for any of your vehicle needs call the office, leave a comment below or email us – maitlandmotors@gmail.com. Now, to eat, drink and be merry! Merry Christmas!

5 reasons to book your car into Maitland Motors

At Maitland Motors, we are commit to proving wrong the poor reputation that the auto repair industry has. Below are reasons why you can trust that your car is in good hands with Ross and our team.

  1. Highly rated and recommended. We have many fantastic customer reviews where you can see for yourself what our customers think of us. Being members of the Good Garage Scheme, we have been awarded feedback of the week twice and are highly rated on both Facebook and Google. Most people come to us after being recommended by friends or family, which to us, is the highest form of good feedback when someone outside the garage gives us their recommendation.
  2. Try before you buy. We offer a, no obligation, Free Vehicle Health Check where you can try before you buy. This is when we get your car up on a ramp and visually inspect it for any obvious maintenance, repairs or issues. This gives you the chance to come meet us, see where the garage is and ask any questions you might have. When it comes to the bill, all our estimates and invoices come broken down so you know exactly what you are paying for. If your car is booked in with us and any additional work is needed or the job is going to cost more than previously advised we will seek out your authority before going ahead, giving you a full breakdown of what’s involved, the benefits and costs. We aim to be open and honest when it comes to pricing and charging our work.
  3. Experience and knowledge. With over 21 years of experience in the trade, Ross is very knowledgeable when it comes to looking after your car. His CV includes working with the big dealers to independent garages giving him in-depth and various experience of the industry. He also qualified at the top of his class winning apprentice of the year with Fife College and is still very aware that educating himself is key to improving our customer service. In an industry that is rapidly changing Ross is still going on training courses to help keep up with the advancing technologies, repair procedures and innovating tools. Alongside Ross, the Maitland Motors team is very hardworking and committed to repairing your car to a high standard with our very talented technician Dale and our up and coming apprentice, Saun. Maitland Motors itself is fast approaching 5 years in business growing from a 1 ramp unit to a much bigger workshop with 3 members of staff in that time. We have lots of exciting plans for the future to help offer our customers an even better, productive, and modern service.
  4. We only fit OE quality parts. We feel very strongly about using good OE quality parts. When it comes to cars prevention is better than cure and by using quality parts over cheaper ones, you’ll find you’re replacing the same parts less often. They often come with better guarantees and are more reliable. We are proud to be a Pagid/IMI Professionally Accredited Brake Specialist (who offer a 25 months/ 25,000 mile guarantee on their pads and discs) and are also proud to use brands such as Mann, Shell and Forte.
  5. We are here to help you. Which is why we offer a limited pick up and drop off service from your home or place of work. Spread the cost of your bill, fee and interest free with payment plans from Payment Assist. We also offer a Maitland Motors courtesy car which you can rent from a few hours to a few days to help you go about your daily life while your car is in with us. Call the office for more details.

If you have any questions about booking in and how we can help look after your car, DM us, leave a comment below or call Christine in the office.

Getting the best from your Suspension

Your suspension system works to keep you on the road and ensure your car handles many different driving conditions and surfaces safely. The suspension includes many individual parts of your car, so nipping any potential issues in the bud and keeping up with maintenance will help prolong your suspension and save on very costly repairs.

Parts of your suspension system include – Shock Absorbers, Springs, Wishbones, Antiroll Bar, Mounts & Bushes.

Things to keep in mind to help prolong your suspension:

  • avoiding pot holes and bumping up curbs,
  • taking speedbumps slowly,
  • being aware of the condition of the road,
  • ensuring your tyres are at the correct pressure which will lessen the impact on your suspension,
  • fitting good quality parts helps massively. Outlasting cheaper ones and providing a better handling and a more comfortable drive,
  • ensuring your wheel alignment it set up properly,
  • following your make and model’s maintenance schedule and general care of your car (eg yearly service, pre-mot, getting any knocks or banging noises checked asap.)
Good quality parts will last longer so you’ll get more value for your money.

If your car’s suspension is not operating to its best then you’ll find your car may handle the road poorly, pull to one side, is sitting low, is making noises or your tyres are wearing unevenly. If you have any concerns we’d recommend booking in with a technician asap: ignoring minor repairs can soon turn into large costly ones where you could be without your car for some time, and more worryingly, driving an unsafe car. Issues with your suspension is also a MOT fail.

A very broken spring compared to a new one. Getting nocks & bangs checked will help prevent such damage from occurring.

If you have any concerns about your suspension then leave a comment below or call the office. We offer a Free Vehicle Health Check where we will check all areas of your suspension and give you a full report of the condition of your car.

Why we don’t fit parts supplied by customers

Sometimes after a quick look on online, it may be tempting to buy car parts yourself: they seem a lot cheaper compared to your local car garage. We understand that when there are other bills, priorities, etc to pay for the “savings” you are seemingly making may seem like a good idea. However, more often than not, this isn’t the case and is in actual fact false economy for you and your car.

As a garage we have a duty of care towards you and your car, and with parts supplied from online or elsewhere, we can’t guarantee the safety, integrity or any warranties that come with these parts. Often “cheap” parts are cheap for a reason; you get what you pay for. We feel that it isn’t worth the risk.

When we order OE quality parts from our known and trustworthy suppliers, we have confidence that it will be of a high standard that keeps you and your car safe. We know the guarantees that come with each part and if are faulty or malfunction, then we can get it replace quickly and efficiently at no extra cost to you. For example, the brake pads and discs we use from Pagid, come with a 25 month/ 25,o00 mile guarantee. If parts supplied by customers are faulty and fail, then unfortunately if there is no warranty, then it means paying for the part again.

With all our years of experience in the trade, we know which brands give you the best value for money meaning that you won’t need to replace more often than needs be. Cheaper parts often wear through sooner and you’ll find it’ll need replace again and again. This all adds up, and what did save you money to start with is now costing you extra.

There are times when sourcing second hand, or refurbished parts is the right thing to do to for your car (older, discontinued make/model), if you know what you are looking for. Our technicians ensure that the parts sourced are correct and up to the job to keep you on the road. We would never put our name to any part substandard.

We really do strive to give our customers the best service which is why we believe fitting parts we know, trust and that gives you good value for money, while keeping your car safe is so important to us.

If you have any questions or would like to know more, then just leave a comment below or call the office. We’re always happy to hear from you.

What to expect when you book your car into Maitland Motors – Covid Update

If you’re new to Maitland Motors or haven’t been into us for while, this updated post will give you an idea as to what to expect when you book in with us. Especially as we’ve had to make some changes in the workshop due to Covid restrictions.

When you drop your car off, we now have a Key Drop Off Box where you can leave your keys securely at a safe space that adheres to social distancing. Its just at the office door on your right. We’ll then give them a quick wipe with antibac, label them, and store them in the office while not in use. (We’d really appreciate any large or bulky keyrings being removed as its one less thing to touch.) After you drop your car off, we’ll pop it up on the ramp to or if needs be, take it on a test drive. Our team will be wearing face masks, using seat covers, matts & gloves and wiping down any areas we’ve touched when we’re in your car. From here, we can start the work your car is booked in for, diagnose any issues (noises, bangs, lights) or start further investigation for more in-depth work. If you’re a new customer or we haven’t seen your car in a while, we’ll also give your car a Free Vehicle Health Check.

Key Drop Off Box to safety leave your keys with us.
The Key Drop Off Box is located at the office entrance to your right.

Next, if your car needs new parts to fix or repair the fault, we’ll only use quality and trusted parts, such as Pagid Brakes and Mann Filters. We find that using trusted manufactures helps to keep your car running as best it can. ( For safety and warranty reasons, we don not fit parts supplied by customers.)
If any unforeseen repairs are picked up that means the car is dangerous, such as bald tyres, we will contact you to discuss and advise of any further costs involved. We would only go ahead with additional repairs with your full permission, ensuring that you are fully aware of the work we are carrying out and the costs. You are under no obligation to go through with any works for what ever reason. We can only advise you on repairs, ultimately its your choice if you go ahead with any work.

Once given the go ahead, we will crack on with the job. Repair times vary from job to job and car to car, and if for reasons, such as seized bolts or lost locking wheel nut keys, your job is going to overrun its expected repair time we’ll be sure to let you know. For really big jobs or in-depth investigations that may mean your car is with us for a few days, we do offer a courtesy car (£10 per day) to help minimise the stress of being without a car can cause.

Ross under the bonnet.

Finally, we’ll take your car on one last test run before calling you when your car is ready collect. When you come in for your car, your invoice and any additional paperwork (new MOT certificate etc.) will be ready for you. Full payment is due at time of collection. Ways you can pay:

  • over the phone before you collect the car
  • cash or card in our office
  • Payment Assist (please let us know before hand if you are planning on paying via Payment Assist so we can get it in place in time for collection. Its a great way to spread the cost of your repairs, find out more here)
  • via bank transfer before you collect the car. Details are available on request.

You’ll be back on the road again fully aware of the condition of your car, the works carried out and any advisories we’d recommend. We can also keep the old parts to show you exactly why we’ve replaced them.

Additional Covid precautions: When in the office, you aren’t required to wear a facemask but if you have one we’d appreciate you wearing it. Our team will also be wearing them. We have loads on hand sanitiser available, you are more than welcome to use it. Please don’t come into the workshop. If the office is empty, just holler from the front door, we won’t be far. Unfortunately, customers are no longer able to wait for works being carried out in our office, but we do recommend the local cafes on Burntisland High Street. Thanks in advance for your understanding in helping us to keep you and our staff safe.

Points to keep in mind:
If you’re booked in for an MOT, have a backup plan in case it fails and MOT repairs are needed. Depending on the repairs and when we can get any parts needed, you may not get your car back the same day.
Let us know of any time scales you’d like your car back for, such as school pick up etc, so that we can work our diary around you.
Make sure your car has fuel in it so that we can carry out any test drives to diagnose issues or make sure your car is safe.

So, if like the sound of our service, why not book in for our free, no-obligation Health Check and try before you buy. Call the office on 01592 328848, or email us at maitlandmotors@gmail.com