Here at Maitland Motors we understand why a new customer may be weary about bringing their vehicle to us, the trade has such a poor reputation which is ingrained by bad or unsatisfactory past experiences. We are dedicated to fight against this view of the trade by offering a great service at good prices by technicians you can trust. Here are a few examples of how we are actively putting you and your car first.
Approved by The Good Garage Scheme. The Good Garage Scheme aims to improve the standards of of the automotive industry with garages associated adhering to a 10 point code of conduct. We are very proud to have been in the top 5 of garages of the week three times and of the brilliant feedback our customers leave us through their feedback forms.
Pagid IMI Professionally Accredited Break Specialist. We are recognised by industry leaders in brakes as a specialist. Pagid brakes are OE quality, come with a 25 months/25Thousand mile guarantee and are great value for money. We only use good quality parts for all repairs.
Continual Training and Development. The industry is rapidly changing with new and exciting innovation. Our team is dedicated to keep up to date with these changes and implement them in our workshop and office, so training and development is a big part of this. Ross and Dale have been on a number of courses and are signed up for more. Christine has also been studying part time for her PDA in book-keeping and also has industry course to look forward shortly. Our apprentice, Saun is continuing to work hard towards becoming a fully qualified technician. This is defiantly a team effort that will mean that our customer experience is always improving with our growing knowledge base.
Brilliant Feedback across different platforms. You can read our feedback across Google, Facebook and The Good Garage Scheme. It always makes our day to hear that our customers have had a good experience with us.
Over 20 years of experience in the trade. Ross has been in the automotive trade since starting his apprenticeship back in 1999 and with that a whole wealth of experience and knowledge with many different makes and models of vehicles. He finished top of his class winning apprentice of the year and from there has worked in all shapes and sizes of garages, using his expertise to go on and open his own garage. Our mechanic Dale also has a vast knowledge of the industry, and like Ross is keen to keep moving with the times.
In our previous post, we share a few of the processes we have in place to help make booking in with us as stress and hassle free as possible. Such as a Free Vehicle Health Check and Payment Assist, click here for more details. We would love to welcome you and see for yourself just how dedicated we are to providing a great and trustworthy service.
If you have any questions or would like to know more about how we can help you and your vehicle, call our office, email us or leave a comment below.