Last week Ross travelled down to Newcastle to undertake training with automotive industry expect, Andy Savva, The Garage Inspector. This was a brilliant opportunity for inspiration, support and more importantly, advice on how we can improve our service and the garage.
The two day course was jammed packed with info from a fellow technician who’s been in Ross shoes, starting and running his own successful independent car garage from starch . Ross came back to the workshop buzzing and bursting with ideas that, once implemented, will streamline our service, improve garage efficiency and give you a much more professional experience with Maitland Motors.
Ross’ 3 top take aways from the course were:
- Communication is key. From initial booking in with us gaining as much information as possible from you, to then relaying it to Dale and Saun in the workshop, to contacting our valued customers with updates, prices and managing expectations.
- Knowing our strengths and weakness. So that on the rare occasion that a car requires knowledge or tools we don’t process, recommending other trusted members of trade who can get the job done quicker.
- Customers are the most valuable part of the our business, without there’d be no Maitland Motors and is why we want to better our self and offerings.
Well done Ross on gaining 4 new certificates including, Effective Leadership & Quality Management Essentials, Financial Understanding Essentials for the Garage Business, Marketing Essentials for the Garage Business and Customer Excellence & Reception Management Essentials.
We strive to offer excellent customer service and feel it helps to sets us apart from other small, independent garages. Watch this space for loads improvements coming in time for 2021.
If you have any questions and would like to know more about how Maitland Motors can help you and your vehicle, call the office or leave a comment below.