Privacy Policy
Last updated: March 2026
At Maitland Motors (“we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us through this website.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.
1. Who we are
Maitland Motors
1, 5 Manse Ln,
Lonsdale Cres,
Burntisland
KY3 0BN
For the purposes of UK data protection law, we are the controller of the personal information we collect directly through this website.
2. The information we collect
We may collect and process the following personal information:
your name
your email address
your phone number
your vehicle details, if you include them
the contents of your enquiry or message
records of correspondence if you contact us again
limited technical information such as IP address, browser type and basic website usage data, where this is collected through server logs or cookies
We only collect the information that is reasonably necessary for the purposes set out in this policy.
3. How we use your information
We use your information to:
respond to your enquiries
provide quotes or information you have asked for
arrange or discuss appointments or vehicle-related services
keep a record of communications with you
maintain the security and performance of our website
comply with legal or regulatory obligations where required
We do not sell your personal information.
4. Lawful basis for processing
We process your personal information on the following lawful bases, depending on the nature of your contact with us:
Legitimate interests – to respond to enquiries, manage communications, operate the website, and run our business efficiently
Steps before entering into a contract – where you contact us about booking, pricing, repairs, servicing, MOTs or other services with a view to becoming a customer
Legal obligation – where we need to keep or disclose information to comply with the law
5. Contact forms
If you submit an enquiry through our website contact form, we will use the information you provide to respond to your message and manage your enquiry.
Please do not send unnecessary sensitive personal information through the contact form.
6. Third-party booking service
Our website may include an embedded third-party booking service delivered within an iframe.
If you choose to use that booking service, the information you enter into that tool may be collected directly by the third-party provider under its own privacy policy and terms. We encourage you to read those documents before submitting your information.
We are responsible for the way we present that feature on our website and for any information we separately receive in relation to your enquiry or booking, but the third-party provider may act as its own controller for information you submit directly into its booking system.
Booking provider: Kilpboard
Booking provider privacy policy: https://www.sellmoretyres.com/privacy-policy
7. Sharing your information
We may share personal information with trusted service providers where this is necessary to run the website or respond to your enquiry, such as:
website hosting providers
website support or development providers
email providers
the third-party booking provider, where relevant
professional advisers or authorities where legally required
We require service providers to handle personal information appropriately and only where necessary.
8. How long we keep your information
We keep enquiry data only for as long as necessary for the purposes for which it was collected.
As a general guide:
general website enquiries may be kept for up to [12 months] after the last meaningful contact
where an enquiry becomes a customer matter, the information may be kept longer where there is a business or legal reason to do so
We may also retain limited records where necessary to establish, exercise or defend legal claims, or to comply with legal obligations.
9. Cookies and website technologies
Our website may use cookies and similar technologies to make the site work properly, improve user experience, and support embedded third-party content.
For more information, please read our Cookie Policy.
10. Your rights
Depending on the circumstances, you may have the right to:
request access to the personal information we hold about you
ask us to correct inaccurate information
ask us to erase your information
ask us to restrict how we use your information
object to processing based on legitimate interests
request transfer of your information where applicable
complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
11. Security
We take reasonable technical and organisational steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Third-party websites
Our website may contain links to third-party websites or embedded third-party services. We are not responsible for the privacy practices of those third parties. Please review their own policies before sharing information with them.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will apply from the date shown above.