We’ve had a very busy and exciting few weeks here at Maitland Motors.
Alongside looking after your cars, Ross spent a couple of days training with the one and only The Garage Inspector, Andy Savva. Christine from our office has also been back in the classroom starting her PDA in Book-keeping and Dale our technician was pleased to receive his certificate for his Air-Con course he did a few months ago. All this learning and development will only have a positive knock on affect on your experience here at Maitland Motors.
Its a legal requirement for a technician to have this certificate to carry out Air-Con services and handle (potentially dangerous in the wrong hands) air con refrigerant. Dale is now safe and legal to do so keeping him, our team and our customers safe.
Ross had a brilliant couple of days with Andy Savva on the Marketing Essentials for the Garage Business and the Financial Understanding Essentials for the Garage Business courses. Ross came back to the workshop full of new ideas on how we can improve our services and continue on building our reputation as being a friendly and approachable garage. We’re already putting some exciting changes into place, so watch this space.
In an industry that is rapidly changing, it is so important to keep up to date with new developments and the ways in which cars are being repaired\ maintained. More and more technology is playing a bigger part in workshops and the only way to keep up is by investing in training and our future. Things are very different from when Ross was an apprentice… This is why we are so keen to keep learning, developing and improving as much as we can with the aim of repairing our customer’s cars as efficiently and accurately as possible.
As always, if you have any questions or would like to know more about Maitland Motors and how we can help look after your car, just leave is a comment below.
This week we thought we’d take you behind the scenes of life here at Maitland Motors and introduce to you our garage owner and top mechanic, Ross.
What is your background? I’ve been in the motor trade for over 20 years now and starting off with an apprenticeship back in 1999. I graduated from college top of the class winning apprentice of the year, which I’m still really proud of. From there I’ve worked in all shapes of sizes of garages; from small, independent family ran garages, to large brand name dealerships and everything in-between. This has given me the chance to work on a vast range of vehicles and experience different garage environments. I’ve been able to take all my experience in the motor trade world and build my own garage, ran to my high standards.
What do you do at Maitland Motors? I always strive to give my customers the best service possible by proving honest, reliable advice, use my knowledge to repair and maintain cars to a high standard with quality parts and work in back of house making sure the garage runs smoothly, phoning suppliers and keeping customers updated. Even after all this time in the trade, I’m still very keen to keep learning as much as I can, especially as the industry is constantly changing with new innovations and in-car technology. So, I’m often on courses where I can learn as much as I can to bring back to the garage which has a positive knock-on effect on the service we provide our customers.
What drives you? Giving my customers the best I can while fighting the poor reputation the trade has. Yes, there are cowboys out there but not all we mechanics are out to rip our customers off. We want customers to leave with a full understanding of what work has been carried out, why it was done and how it helps them. We are always upfront and honest when it comes to price and always keep our customers posted when additional work/parts are needed. We only go ahead with repairs once we’ve had the green light. I have big plans for Maitland Motors and thanks to our brilliant customers and supports have had a great start to life as a business owner over the past 4 years we’ve been open. From a one ramp unit with just me on my own, we’ve grown to a 3 ramped garage and have been able to take on Dale our mechanic and Chrissie (Mrs Maitland Motors) in the office. It’s also great being able to set a good example of hard work and determination to my young sons. I’d love, if they’d be happy to, to pass it all on to them.
Do you have any questions for Ross? Leave them in the comments below and we’ll get back to you asap. We always love hearing from you. Likewise if you’d like to book your car in with Maitland Motors, call the office or drop us an email.